Our friendly professional Customer Service Agents (CSA) are all highly trained with exemplary people skills, technical proficiency and a total accountability “CAN DO” attitude.

The services offered include:

  • Passenger check-in
  • Arrival meet and greet
  • PIR completion for both AHL and OHD baggage
  • Departure boarding and reconciliation functions
  • Ticketing services
  • Excess and fee collection
  • Messages – send and receive
  • Flight Supervision and Management


  • APIS completion
  • Security procedures
  • Centralised baggage tracing
  • Operations Weight & Balance Load Control
  • Flight Coordinator Services
  • Airline Representation Services
  • Security Coordinator Representation
  • Ground Service Coordinator

Please contact us for further information of how we can be of service to you and your Customers.