Policy2018-12-20T08:05:46+00:00

ACCESSIBILITY FOR ONTARIANS WITH DISABILITES ACT ACCESSIBILITY POLICY

Global Aviation Inc. is committed to excellence in serving all customers including people with disabilities. This policy applies to the provision of goods and services to customers and public by Global Aviation. This policy has been developed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (OADA) and other comparable legislation.

Outlined below is the Company’s policies relating to providing goods and services to people with disabilities.

Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability. If an individual with a disability may need to access information, Global offers various methods to communicate including, plain language format, reading out loud, using written notes as well reading written information.

Service animals
Every effort will be made to assist people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for Customers / Staff with disabilities, Global Aviation Inc. will notify customers promptly.

This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at our Corporate Office located at 6500 Silver Dart Drive, Vista Cargo “A”, Mississauga, Ontario, L5P 1B1, in the following locations – Corporate Office – Suite 205, Operations – Suite 208 and in the Crew Room.

Training
Global Aviation Inc. will provide training to all executives, managers, employees and all new hires who deal with the public on other policies, plans, practices and procedures related to the provision of our goods and services.

New Employees – training is incorporated into their orientation

  • All new employees receive AODA training as part of their orientation training
  • If requested, the end of training test is administered verbally with new team member providing the answer. Answer is then documented by the trainer or the new hire if he or she is comfortable in doing so.
  • One on one assistance is provided if there is difficulty with spelling or grammar.
  • Written communication will be made available in larger print if requested

Existing staff – will be trained during the month of December. Similar accommodations are made to the above.

Individuals in the following positions will be trained:

  • All Senior Management, Managers, Supervisors and Team Leads
  • Aircraft Appearance Specialists

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Global Aviation’s plan related to the customer service standard.
  • What are the Barriers to accessibility
  • How to interact and communicate with people with various types of disabilities
  • Accommodations made by Global Aviation

Staff will also be trained when changes are made to Global’s accessible customer service plan.

Training records will be made and maintained in accordance with the requirements of the Accessibility Standards for Customer Service.

Feedback process
Clients or others who wish to provide feedback on the way Global Aviation provides services to persons with disabilities, can provide their feedback by any one of the following methods:

  • Via the Global Website – localhost the site will need to be updated to include this information (under the contact us section)
  • By telephone: 905-673-7827
  • By Email: accessibility@globalaviationservice.com
  • By fax: 905-673-6767
  • By regular mail: 6500 Silver Dart Drive, Vista Cargo “A”, Suite 205

Mississauga, Ontario, L5P 1B1

  • In person: 6500 Silver Dart Drive, Vista Cargo “A”, Suite 205,

Mississauga, Ontario, L5P 1B1

  • Suggestion box: located in the Global Crew Room, 6500 Silver Dart Drive,

Vista Cargo “A”, Mississauga, Ontario, L5P 1B1

All feedback, including complaints, will be handled by Human Resources. A response will be given within 3 business days.

Notice of availability
Global Aviation Inc., will notify the public that our policies are available upon request by contacting our office via:

  • Via the Global Website – localhost – the site will need to be updated to include this information (under the contact us section)
  • Via telephone 905-673-7827
  • Via Email accessibility@globalaviationservice.com
  • By fax: 905-673-6767
  • In person: 6500 Silver Dart Drive, Vista Cargo “A”, Suite 205,

Mississauga, Ontario, L5P 1B1

  • Suggestion box: located in the Global Crew Room, 6500 Silver Dart Drive,

Vista Cargo “A”, Mississauga, Ontario, L5P 1B1

Modifications to this or other policies
Any policy of Global Aviation Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Availability of documents
Global Aviation has prepared the documentation required under the Accessibility Standards for Customer Service and will provide them upon request.